Smartthings Door Lock Unavailable

To do this in the smartthings mobile app.

Smartthings door lock unavailable.

There are typically 2 categories for why a devices does unavailable. Check replace the lock batteries. I have the schlage connect z wave model be469. I found this thread hoping to hear i wasn t alone.

If the batteries are showing less than 65 replace them. Drshaw september 13 2017 3 01am 6 the last two days smartthings has become completely unusable to me. This will usually fix itself within a few days once the issue has been resolved from smartthings end. From the home screen touch menu and select devices.

Smartthings works with door locks. Of course the rest of the devices some cree bulbs the garage door opener and a few others are still unavailable even after a repair so we ll see what support says. My latest frustration is with my door lock. So far some things i love and some things i find really frustrating with smartthings.

I m new to smartthings from having used wink for the past 5ish years. The platform has an outage this happens from time to time suddenly devices which are working go offline for no reason sometimes a few other times mass outage. To reset a z wave kwikset lock if the z wave kwikset lock was not discovered or if it was previously connected with another controller you may need to reset or exclude the device before it can successfully connect with the smartthings hub.